Most companies want to keep the customers happy. Satisfied clients are more likely to be loyal and to refer the given company to their friends and family. One way that businesses try to keep their clientele happy is through support contact centers. However, criminals are looking at these helplines as a way to scam unsuspecting victims.
A multi-million-dollar fraud industry
According to a public service announcement (PSA) by the US Federal Bureau of Investigation (FBI), the Internet Crime Complaint Center (IC3) received about 11,000 complaints of some kind of tech support fraud in last year alone.
These cases resulted in losses of nearly $15 million, an 86% increase compared to 2016 numbers. These complaints were not just received in the US either, the IC3 had claims from over 85 countries.
Last year also saw a massive increase in cryptocurrency awareness and trading. Along with this interest, came many new players into the market, a fact that these fraudsters were well aware of.
How it works
Crypto holders could contact these supposed support centers, or crypto exchanges, for …
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